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- JGTA Whitepaper: "Someone, Everyone or No One - Who Owns Quality?"
JGTA Whitepaper: "Someone, Everyone or No One - Who Owns Quality?"
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When I ask in my training courses, “Who owns quality?” I’ve been receiving an answer that disappoints me. This article discusses the answer I’ve been receiving, why it’s disappointing, and what it says about our companies and cultures.